FAQ
FAQ
Frequently Asked Questions
Everything you need to know about VITALYX™.
How does the VITALYX™ Smart Health Ring work?
The ring tracks selected wellness and activity data such as heart rate, sleep, blood oxygen, and daily movement. Your data can be viewed inside the HealthWear app on your smartphone.
Is the ring compatible with iPhone and Android?
Yes, the VITALYX™ Smart Health Ring is compatible with most iOS and Android devices through the HealthWear app.
Is the ring waterproof?
The ring is designed for daily use and can handle normal exposure to water. However, we recommend avoiding unnecessary long-term water exposure to extend product life.
How long does shipping take?
Processing usually takes 1–3 business days. Delivery times usually range from 7–14 business days depending on your location.
Can I return my order?
Yes. We offer a return policy for eligible orders. Please visit our Return Policy page or contact our support team for help.
Is this a medical device?
No. VITALYX™ is intended for general wellness and lifestyle tracking only and does not replace professional medical advice or diagnosis.